FAQs

Frequently Asked Questions

These are the most popular questions we have received from those interested in experiencing  Pictured Rocks National Lakeshore with us.

Where can I park?

There is ample parking available on-site with the majority of spaces located behind the ticket office. A designated RV parking lot is conveniently located across the street from the ticket office.

Is the boat handicap accessible?

The Pictured Rocks Cruises team works closely to assist customers’ with any particular needs or special requirements. Our boats are ONLY equipped to accommodate up to 28″ wide non- motorized wheelchairs.

*Please note that there are stairs to the upper deck and to the enclosed lower deck, therefore handicapped guest access is somewhat limited. This access includes outdoor seating on the back of the main deck and limited indoor seating with assistance (lifting). Advance boarding and departures are available upon request. For inquires and plans to best serve special needs, please email us at info@picturedrocks.com or call 1-800-650-2379, 72 hours in advance and we will do our best to accommodate you.

Are there restrooms on the boats?

Yes, all boats are equipped with restrooms.

Do you accept credit cards?

We accept MasterCard and Visa for purchases made in the gift shop and ticket office.

How long does the cruise last?

The Regular and Sunset Cruises are approximately two hours and forty minutes long. The Spray Falls Cruise is approximately two hours and fifty-five minutes long.

When’s the best time to take photographs?

Beginning in the mid-afternoon is the best time for our guests to get the best photos of Pictured Rocks. During this time the light off the lake and rocks is perfect for creating those portraits that can be cherished for years to come. Throughout the afternoon and into the sunset cruise make for the best times for all photographers to join us on on the water.

What is the Spray Falls tour?

The Spray Falls trip is the same as our regular cruise. The only difference is that you will see the additional waterfall, Spray Falls (weather permitting). This cruise is approximately 10 to 15 minutes longer than the regular cruise.

How much does a cruise cost?

Adult Ticket (13 and older): $35

Child Ticket (6 through 12): $10

Child Ticket (5 and under): Free

What are your refund and exchange policies?

A purchased ticket will be eligible for a full refund up to 48 hours before the scheduled cruise departure time. Choose between a 50% refund or a free future ticket, if the tour makes it to East Channel Light House and Miners Castle but does not make the complete trip because of weather. Trips that do not make it to Miners Castle will be given a full refund. If Pictured Rocks Cruises cancels a cruise, you will be provided a full refund. Tickets will be exchangeable up to 24 hours before the scheduled cruise departure time. To exchange your ticket for another time, please call us at 1-800-650-2379

Is the tour narrated?

Yes, your captain will provide you with an informative and interesting narration throughout your tour of the Pictured Rocks National Lakeshore.

What if it rains?

We operate rain or shine. All of our boats have enclosed cabins.

What should I wear, what should I bring?

Wear comfortable clothes and shoes. A light jacket and sunscreen is always recommended. Don’t forget your camera!

Are life jackets provided?

There are life jackets for every person on board (including children’s life jackets).

Can I bring my dog on board the cruise?

Pets are not allowed on board our cruises. We do, however, offer complimentary kennels on-site for the duration of the cruise. The kennels are equipped with sliding locks, but you are welcome to bring your own lock for additional security.
In accordance with the American’s With Disabilities Act we allow service-animals aboard our boats. If assistance is needed in boarding the vessel, please contact us 72 hours in advance.

Are food and beverages available on board?

We offer a variety of sodas, bottled water and assorted chips for a dollar each on board the boat. You are welcome to bring your own snacks and beverages; however, we do not allow large coolers or alcoholic beverages on board.

Are alcoholic beverages allowed?

No, alcoholic beverages are not permitted on board our cruises.

Is smoking allowed on board?

No, smoking is prohibited.