FAQ

These are the most popular questions we have received from those interested in experiencing Pictured Rocks National Lakeshore with us.

When are you open?

We are open daily, from 8am until the last boat returns to our dock, from mid May through mid October. We are in the Eastern Standard Time Zone.

How long does each cruise last?

The Regular and Sunset Cruises are 2 hours 30 minutes, and the Spray Falls Cruise is 2 hours 15 minutes.

What is the Spray Falls Cruise?

The Spray Falls cruise follows the same route as the Regular cruise, but continues further along the lakeshore to view an additional waterfall, Spray Falls (weather permitting). This cruise is on our Catamaran Boat and takes approximately 15 minutes less than the Regular Cruise.

How much does a ticket cost?

Adult ticket (13 and older): Regular and Sunset Cruise $38
Spray Falls $45

Child ticket (6 through 12): $10

Child ticket (5 and under): $1

Do cruises sell out?

Yes, our cruises are popular and frequently sell out. Pre-purchasing tickets is highly recommended.

What if it rains / when might the cruise be cancelled?

The cruise could be cancelled for a number of reasons, including high waves on Lake Superior, severe thunderstorms, and fog. We do not cancel for rain, as the boats have a lower enclosed deck that protects passengers from rain.

When’s the best time to take photos?

Beginning in the mid-afternoon is the best time for our guests to get the best photos of Pictured Rocks. During this time the light off the lake and rocks is perfect for creating those portraits that can be cherished for years to come. Throughout the afternoon and into the sunset cruise make for the best times for all photographers to join us on on the water.

Where can I park?

There is ample parking available on-site with the majority of spaces located behind the ticket office. A designated RV parking lot is conveniently located across the street from the ticket office.

Is the boat handicap accessible?

The Pictured Rocks Cruises team works closely to assist customers with any particular needs or special requirements. Our boats are ONLY equipped to accommodate up to 28 inch wide non-motorized wheelchairs.

*Please note that there is a full flight of stairs to any boat’s upper deck and a few steps down to the enclosed lower deck, therefore handicapped guest access can be somewhat challenging. For guests that must remain in a wheelchair there is limited indoor seating, which guests can get to with crew assistance (lifting). For guests with limited mobility, arrangements can be made for assistance getting to/from the boat, boarding the boat, and getting seated. For any further inquires and to make plans to ensure your specific needs are best provided for, please email us at info@picturedrocks.com or call (906) 387-2379, at least 72 hours in advance and we will do our best to accommodate you.

Are there restrooms on the boats?

Yes, all boats are equipped with restrooms.

What is the boat set up like?

Each boat has an upper deck and lower deck with bench seating. The benches are padded and have backs to them for added comfort. The upper deck is not covered, while the lower deck is enclosed (and heated when needed) with large windows on both sides. There are restrooms for men and women on the lower deck.

Are food and beverages available on board?

We offer a variety of sodas and bottled water for a dollar each on board the boat. You are welcome to bring your own snacks and beverages; however, we do not allow large coolers or alcoholic beverages on board.

Are alcoholic beverages allowed?

No, alcoholic beverages are not permitted on board our cruises.

Is smoking allowed on board? 

No, smoking is prohibited.

Are strollers allowed on board?

No large strollers are permitted aboard. Only small umbrella strollers that can easily be folded up and stored are allowed, though most passengers find a car seat works well if bringing an infant.

Do you accept credit cards?

We accept MasterCard, Visa and Discover for purchases made in the gift shop and ticket office. Beverage purchases aboard the ships must be made with cash.

What are your refund and exchange policies?

A purchased ticket will be eligible for a refund or an exchange up to 1 hour before the scheduled cruise departure time. If Pictured Rocks Cruises cancels a cruise, you will be provided with a full refund. All exchanges are dependent on availability.

NO REFUNDS or EXCHANGES will be granted after the time of your scheduled cruise. NO EXCEPTIONS.

To exchange or refund your ticket for another time, please call us immediately at (906) 387-2379.

Is the tour narrated?

Yes, your captain will provide you with an informative and interesting narration throughout your tour of the Pictured Rocks National Lakeshore.

What should I wear, what should I bring?

Wear comfortable clothes and shoes. A light jacket and sunscreen is always recommended. Don’t forget your camera!

Are life jackets provided?

There are life jackets for every person on board (including children’s life jackets).

Can I bring my dog on board the cruise?

Pets are not allowed on board our cruises. We do, however, offer complimentary kennels on-site for the duration of the cruise, which have been recently renovated and are now climate controlled. The kennels are equipped with sliding locks, but you are welcome to bring your own lock or purchase a lock on site for additional security.

In accordance with the American’s With Disabilities Act we allow service-animals aboard our boats. If assistance is needed in boarding the vessel, please contact us 72 hours in advance.

Is the seating on the boat assigned?

No, choice of seating is decided on a first-come, first-served basis. Purchasing a ticket for a specific date and time guarantees you a seat on the cruise at that date and time, but it does not determine where your seat on the boat will be. Those lined up first for boarding will get first choice.

Do I get off the boat at any point during the cruise?

No, the passengers remain on the boat for the entire duration of the cruise.